Fraud Detection Center
To respond to a call from Fraud Detection Center or notify us of out of state or unusual transactions that you want authorized.
Fraud Detection Center Customer Service is available 24/7 at (877) 253-8964.
You may not know it, but you have round-the-clock protection against the increasingly savvy perpetrators of debit card fraud. That's because the debit cards we issue at City Bank & Trust Co. are protected by Fraud Detection Center. This product uses industry leading technology, tools and expertise to manage fraud similar to what your credit card company may be using to help protect you.
Trained analysts will watch for suspicious activity on your behalf 24/7, 365 days a year. When a transaction is not consistent with your usual card activity, you will get a call from "Fraud Detection Center" to verify the authenticity of the transaction.
Fraud is a serious business, and can hit anytime. That is why we are always on guard to detect and prevent fraud from happening to you.
It is important that City Bank & Trust Co. has your current phone numbers on file so you can be reached by Fraud Detection Center in the event that suspicious or out of the ordinary card activity is recognized on your account.
If you will be traveling internationally or outside of your normal geographic area, contact us first and we will make sure your card is working for you while you travel.
If you ever get a call from "Fraud Detection Center," know that they are doing their job to prevent potential fraudulent use of your debit card.
If Fraud Detection Center calls you, they will only ask for your zip code. They will NEVER ask for the following information:
10 Tools to Help You Fight Fraud
The best way to fight consumer fraud is to prevent it, and the best weapon to protect yourself against fraud is information. If you can identify a scam, recognize when a deal is “too good to be true,” and you know when to say “no,” scam artists won’t stand a chance.
If you think you are a victim of fraud, don't hesitate to call your financial institution or contact the Nebraska Attorney General's Consumer Protection Hotline at 800-727-6432 or visit their website at www.ago.ne.gov.
This information is provided by your local financial institution and the Nebraska Bankers Association.
Mobile Banking Security
The City Bank & Trust Co. app uses the same security as our online banking by using encryption technology. The app also features the ability to use Facial Recognition and Touch ID, by using facial recognition or your fingerprint to log in and prevent unauthorized access. Your security password is required for completing transfers within the app.